I just wanted to brag about your tech guy, Eric. He was super patient with me and I feel very confident with my machine because of the training. I just wanted to express my gratitude and appreciation for the way your company does business. Y’all are very professional and super helpful, and that is very hard to come by these days. Feel free to use me as a reference for anyone considering purchasing a machine. I hope to stay in touch and let you guys know how I’m doing in the future with my business. And just so you know, you sold me and Ben on that piece of bread at the trade show!
Thanks very much for scheduling Eric to assist us with our issues with the Mimaki printer. He was prompt, knowledgeable, professional and considerate in getting the job done. Eric is a great representation for PDS, and as you already know, building relationships with our vendors is of utmost importance to us. We liked him so much, he is now an adopted member of our "family!" While we hope that we don't have additional problems for a long time to come, his face will always be a welcome sight at our door.
I just had to drop you a line to tell you how thrilled we were with the setup experience from PDS. Your tech Michael was absolutely amazing. He went far and above what we expected for setup and training. He pulled two excessively long days, and made sure that not only did we understand the machine and the software, but that we were actually comfortable printing real production parts while he was still here. He was courteous, prompt, knowledgeable, personable, and everything you could want from a true professional.
The Mamaki 6042 machine is excellent, and I’m very confident we made the right choice in hardware. PDS Equipment is a real credit to Mamaki and greatly enhanced (and in some cases literally translated) the sales experience. I would not have even been able to find Mamaki online if it wasn’t for your YouTube videos about what you can print on. I wouldn’t have known our parts even fit in the 6042 if it wasn’t for you doing test prints on our parts (Mamaki’s literature is a little too conservative on what can fit in the machine, which almost caused us to rule it out as too small). And Michael’s fantastic setup and training really drove home the personal support level that is very rare these days. He even gave us his cell phone number to call with any questions – that is a level of technical support I won’t even let my own technical support staff do! We promise not to use it without reading the manuals first.
Not wanting a payment until the machine is all set up and we’re completely happy is also a nice final touch. That much trust is rare in the business world, but I can’t imagine anyone NOT being thrilled with this machine or Michael’s setup and training experience.
Thanks again for a great sales experience top to bottom! And feel free to use this testimonial anywhere you like.